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Shaver, Ritual, delivery or maintenance: find your answer and get on with your day.
E.g. “maintenance”, GSK#12345EU or a tracking number.
Can I pause or cancel the Ritual?
Yes. You can pause or cancel your GroomSkull® Ritual at any time in your account. To change the next refill, make the change before its billing date.
Manage my Ritual · Read the terms
Need help cancelling? Email support@groomskull.com. If you have more than one subscription, specify which one you want to change.
Every 2 or 3 months: which should I choose?
Choose the frequency that suits your usage. The refill price and frequency are shown before you add to cart. For a consistently clean, close shave, replace your shaving head every 2 to 3 months.
The delivery frequency is not a minimum subscription term: you can pause or cancel at any time.
Can I buy without a subscription?
Yes. Select “One-time purchase” on the product page. The Ritual is a separate option with recurring refills: the initial purchase price and refill prices are shown when you choose.
When should I replace the shaving head?
For a consistently clean, close shave, replace your shaving head every 2 to 3 months. A clean head in good condition helps keep shaving comfortable. If cutting performance declines or your shaver behaves unusually, contact our team.
What are the comb lengths in the 6-in-1 kit?
The three combs included in the kit measure 2, 3 and 5 mm. Use the attachment suited to the area and finish you want.
Is a power adapter included with the shaver?
A USB cable is included in all three kits. Pro 2 and Pro 2+ do not include the power adapter; the Elite kit includes both the USB cable and power adapter. Check the contents of your chosen kit on its product page.
An item is missing from my parcel: what should I do?
Check the listed contents of your kit and any shipment tracking information. Some items may be sent separately.
If an item is missing, enter your order number and the item concerned in the form below. Our team will check your delivery.
My shaver’s battery life has decreased: how do I get help?
After a full charge, note the displayed battery level and describe the reduction to our team. Have your order number ready and, if possible, a short video showing the issue.
Customer support will check your situation and advise you. You can email support@groomskull.com directly to attach a video.
When will my order be dispatched?
Available products are dispatched within 24 hours. Estimated delivery depends on your destination: check the estimate on the product page and the tracking sent after dispatch.
Where can I track my order?
Your tracking link is emailed after dispatch. Please also check your spam folder. You can use our tracking page too.
If you cannot find your shipment, contact the team with your order number.
How do I request a return or refund?
For the shaver, you have 90 calendar days after delivery to request a return. Once your request is approved, we send you a prepaid label: hand over the parcel within 7 calendar days of receiving the label.
Eligible returns are free in every market served by GroomSkull®. No return shipping fee is deducted from your refund.
Request a return · Read the return and refund policy
Conditions vary by product: accessories other than hygiene products have a 30-day return period, and restrictions apply to unsealed hygiene products.
What makes the Elite kit different?
All three kits include the same Precision Pro 2 shaver. Pro 2 Elite includes everything in Pro 2+, plus a second Blade+ head with 6 blades, the GroomBox™ travel case, a GroomCloth™ microfibre cloth and a mains adapter.
See what is included in the three kits. Any gifts are listed separately.
How can I follow GroomSkull®’s environmental contribution?
Your orders help us fund mangrove planting and plastic collection with our partner theGoodAPI. Our impact page presents the recorded contributions and the projects supported.
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The GroomSkull® team can help. If your question concerns an order, include its number so we can find it.